Frequently Asked Questions

---

We are in the heart of the metro area of Puerto Rico, in Isla Verde. 5 minutes from the airport on the best urban beach on the island and frankly, IMHO, anywhere in the world! 

Centrally located about 10 minutes  east from Condado, Santurce, and Miramar; 15 minutes east from Old San Juan, 10 minutes west from Piñones/Loiza; 30-45 minutes west to Luquillo and Rio Grande (El Yunque Rain Forest main entrance) and one hour  west from Fajardo. 

To Humacao and Naguabo, it's about 45 minutes  west, to Cayey it's 45 min South, and to Ponce it's 1.5 hours.

The drive to interesting places on the west coast of PR (Isabela, Aguadilla, etc.) is about 2.5 hours; the drive to the Southwest (Rincon, Cabo Rojo, and Mayaguez) is about 3 hours.

Our calendars on AirBnB are currently booking 24 months out.  If you are making plans beyond that, let us know and we can place a hold on the space until the booking window opens on AirBnB. Once the window opens on AirBnB we will notify you and you will have 1 week to book before we release the dates.

The condo is located right on the beach in Isla Verde, Puerto Rico, and offers a pool, tennis courts (currently under repair), basketball courts, a playground, a gym, parking, and direct beach access. 

All our apartments include beach amenities (chairs, coolers, towels, etc.), bath amenities (shampoo, conditioner, lotions, towels, paper products, etc.), fully stocked kitchen appliances, pots and pans,  tools, dishware, glassware, and utensils, internet, the ability to connect to your own streaming services via smart TV, air conditioning, and much more!

Available upon request: Pack n' play, umbrella stroller, blow up mattress, beach cabana (for rent)

Each apartment listing details the maximum capacity for that space. If you are unsure if your group will fit, or have specific circumstances (e.g., babies that need cribs) please reach out!

 We offer a full refund for cancellations up to 30 days before check-in. If booked fewer than 30 days before check-in, you'll full refund for cancellations made within 48 hours of booking and at least 14 days before check-in. After that, you'll get a 50% refund up to 7 days before check-in, and no refund after that. We also have a non-refundable booking option where you save 5% but give up the right to cancel.

Of course, we know that things happen. If you have extenuating circumstances,  we might be able to work things out, such as giving you a credit towards a future stay. These are determined on a case-by-case basis.

First-time renters must rent through AirBnB. While it costs more, using the AirBnB platform provides protections for both you and us. If you have rented from us before we may be able to accommodate requests outside of AirBnB, subject to availability and other factors.

Yes! We have various listings that combine several of our apartments in one listing to save you the hassle of dealing with multiple Airbnb hosts and economizing on costs. These are listed here. If you aren't sure if these combinations will work for you or need even more space, get in touch with us and explain what you need- we can help figure it all out!

Depending on various factors including availability, seasonality, etc. we may be able to negotiate a long-term stay discount beyond what is listed on AirBnB. Let us know what you are interested in and we can try to work something out.

We allow small dogs in our properties as long as they are potty trained and well-behaved. The pet fee is $250 per pet. We reserve the right to ask you to make other arrangements if the animal causes damage to our property or if we receive complaints from building residents. 

No parties are allowed in the apartments. You can have up to 4 guests visiting during the day/evening, but they are not allowed to sleep over.